WaterdropX16-Alkaline Tankless Reverse Osmosis System, NSF/ANSI 42&58&372 Certified, 1600 GPD RO Filter System, 11-Stage Filtration, UnderSink, 3:1 Pure to Drain, Alkaline Mineral pH+, BPA FreeClimatePartner certified

I purchased this unit to replace a slightly older Waterdrop G3P800 model that had some issues. The 800 model was very slow to pour which led to us not using it when filling larger containers. The spigot on the 800 also dripped constantly which led to lots of mold growing inside.The X12 looks to fix both of those issues. Water flow is significantly higher by comparison. I also like that the head swivels. This lets me place larger cups or bowls on the counter under it so I don't have to sit there holding them while it fills up. The unit also does not drip like our old one did.Water tastes great, and unlike the older G3P800, this one has the UV light and PH+ filters built in. With the older model these were separate items you had to wire up to the unit which led to unnecessary complexity under your sink. Overall I'm happy with the product, will see how it holds up over time.

My Waterdrop G3 stopped working at five years after replacing the RO. I reached out to customer service where Doreen was able to answer all my questions and provide a small discount on a new model. I thought that was very commendable, as my G3 was outside the warranty period.I researched all models and the X12 was the perfect choice. Upon installation and turning on the water supply, it started leaking. It then beeped continuously. I reached out to customer service and Doreen was able to send me a replacement right away!The replacement works perfectly and I’m super impressed with the quality of the unit, the quality and taste of the water, and its performance! I look forward to many years of use!My X12 is connected directly to the refrigerator, not the faucet. If you are connecting directly to a refrigerator, you will need a 3/8 to 1/4 reducer, which is not a big deal. I also recommend installing a filter bypass on your fridge, as the refrigerator filter will affect the pressure. The water pressure from the refrigerator is really good!In conclusion, Waterdrop is a great company that has excellent customer service and I could not be any happier with our new investment! Rest assured that Waterdrop will take care of its customers!

Absolute Best Water Filtration system. The Installation was easy and took me 15 minutes. I will be a Waterdrop customer for life. X12 is the way to go. Customer support is quick to respond and even Rosie helped me get a black smart faucet head. Impressive system and company. If you are on the fence this is your sign to get it. Hands down impressive. The smart faucet auto shut off is great allowing you to walk away when filling large bottles.

I purchased the product but haven’t installed it yet. However, I would like to share my experience with Waterdrop customer service before I made the purchase. I truly appreciate Waterdrop’s outstanding customer service. The representative I spoke with, Doreen, was exceptionally knowledgeable and patient. She answered all my questions thoroughly and explained everything clearly. Doreen also guided me in selecting the right model to suit my needs. Her excellent support gave me great confidence in making my purchase.

Overall pleased. Install was easy except the drilling into the granite part. No issue with fitment. I ran into a small problem with electrical. I only had 2 outlets under my sink. One for the diswasher and one for the garbage disposal. Didnt have a spare for the filter but since i hardly use the garbage disposal i have it unplugged for now. Keep that in mind if you plan on purchasing this filter. Would be nice if they offered this in chrome as well. Does not match my existing faucet so will need to replace it at some point. The filter head works good no issues.MY ONLY COMPLAINT: the water has a weird initial taste. Been using it for a few months now and it hasnt gone away. I have to run the water out of the line 1st before i fill up my glass everytime. Its initial taste is like an onion and B/O had a baby.

One of the best things we’ve added in terms of household items. The water tastes great and the convenience is life changing. The water flow rate on the X-12 is surprisingly fast. We don’t ever get impatient filling up our coffee maker reserve tank, pots, large pitchers, etc.It’s relatively silent. When dispensing water, I only hear the water. Afterwards (the timing varies), I can hear the under sink unit draining into the pipe, but it isn’t very noticeable. The sound of the water dripping into the sink drain is louder than the unit. The lower you place the unit’s drain tube on the sink pipe, the less drip noise you’ll hear. My wife and kids don’t even notice the noise.I’m not that handy and was able to install myself. The instructions are helpful and I found many videos online.I had questions on the faucet unit. Customer service was very responsive and helpful. Top notch support along with a quality product makes this an easy five stars.